CX Strategy & Design in Philadelphia.
End-to-end customer journeys. Shipped by senior engineers in Philadelphia, async-first, fixed-price.
IRPR.io ships cx strategy & design work for Philadelphia teams — engineering-led, async-first, and senior-only. End-to-end customer journeys.
Our design & cx practice has delivered cx strategy & design projects across startups, scale-ups, and enterprise operators. Every engagement is fixed-price, fixed-scope, and ends with a production-grade handoff.
Philadelphia combines a deep pharmaceutical and healthcare base (Comcast, Merck, Independence Blue Cross) with a growing edtech and fintech scene. The Penn/Drexel talent pipeline keeps the ecosystem consistently supplied with engineers.
Types of cx strategy & design we ship for Philadelphia teams.
Design system
Tokens, components, patterns, docs - Figma + code in parallel.
Product redesign
Research, wireframes, high-fidelity UI, engineering handoff.
Mobile UX
End-to-end iOS and Android product design with platform idioms.
Accessibility audit
WCAG 2.2 AA audit with remediation and VPAT delivered.
Research-first discovery
User interviews, JTBD mapping, and design direction.
Enterprise redesign
Dense-information UX made usable - without losing functionality.
CX Strategy & Design for every Philadelphia business.
Search terms people type, matched to products we've built. Nothing on this list is hypothetical — every category here has shipped code.
Design by product type
Design engagements
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Industries we build cx strategy & design for in Philadelphia.
Why Philadelphia is a tech city.
Philadelphia combines a deep pharmaceutical and healthcare base (Comcast, Merck, Independence Blue Cross) with a growing edtech and fintech scene. The Penn/Drexel talent pipeline keeps the ecosystem consistently supplied with engineers.
CX Strategy & Design that ships - on Philadelphia's terms.
Philadelphia-aware engineering
We know the healthcare and edtech buyers in Philadelphia. Our roadmaps reflect what local operators actually ship.
Senior-only delivery
Every cx strategy & design project is led by an engineer who has shipped this work in production. No junior delegation.
Fixed price, fixed scope
You know the budget and timeline before engineering starts. Change orders are priced transparently.
US-aligned async-first
We overlap Philadelphia work hours for standups, demos, and decisions. No overnight timezone drag.
Compliance by design
HIPAA, SOC 2, PCI, GDPR - baked in at architecture, not bolted on for audit. We've passed first-attempt audits for clients in your industry.
Your code, your IP
Every repo, piece of infrastructure, and document is handed off on day one. No proprietary frameworks, no lock-in.
Idea → Roadmap → Product → Release.
Every engagement runs through the same four-stage pipeline. Predictable by design.
More from Philadelphia.
Other services we ship in Philadelphia, and the same cx strategy & design expertise in other US metros.
Other design & cx work we ship in Philadelphia.
Questions clients ask first.
Your cx strategy & design project in Philadelphia, shipped.
Book a discovery call with an engineer who has shipped cx strategy & design projects for Philadelphia teams. 30 minutes, no deck.