CX Strategy & Design in Boston.
End-to-end customer journeys. Shipped by senior engineers in Boston, async-first, fixed-price.
IRPR.io ships cx strategy & design work for Boston teams — engineering-led, async-first, and senior-only. End-to-end customer journeys.
Our design & cx practice has delivered cx strategy & design projects across startups, scale-ups, and enterprise operators. Every engagement is fixed-price, fixed-scope, and ends with a production-grade handoff.
Boston's tech ecosystem is built on MIT, Harvard, and a world-class concentration of healthcare and life-sciences companies. HubSpot, Wayfair, and a dense biotech corridor make it the East Coast's capital for health-tech, ed-tech, and enterprise SaaS.
Types of cx strategy & design we ship for Boston teams.
Design system
Tokens, components, patterns, docs - Figma + code in parallel.
Product redesign
Research, wireframes, high-fidelity UI, engineering handoff.
Mobile UX
End-to-end iOS and Android product design with platform idioms.
Accessibility audit
WCAG 2.2 AA audit with remediation and VPAT delivered.
Research-first discovery
User interviews, JTBD mapping, and design direction.
Enterprise redesign
Dense-information UX made usable - without losing functionality.
CX Strategy & Design for every Boston business.
Search terms people type, matched to products we've built. Nothing on this list is hypothetical — every category here has shipped code.
Design by product type
Design engagements
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Industries we build cx strategy & design for in Boston.
Why Boston is a tech city.
Boston's tech ecosystem is built on MIT, Harvard, and a world-class concentration of healthcare and life-sciences companies. HubSpot, Wayfair, and a dense biotech corridor make it the East Coast's capital for health-tech, ed-tech, and enterprise SaaS.
CX Strategy & Design that ships - on Boston's terms.
Boston-aware engineering
We know the healthcare and edtech buyers in Boston. Our roadmaps reflect what local operators actually ship.
Senior-only delivery
Every cx strategy & design project is led by an engineer who has shipped this work in production. No junior delegation.
Fixed price, fixed scope
You know the budget and timeline before engineering starts. Change orders are priced transparently.
US-aligned async-first
We overlap Boston work hours for standups, demos, and decisions. No overnight timezone drag.
Compliance by design
HIPAA, SOC 2, PCI, GDPR - baked in at architecture, not bolted on for audit. We've passed first-attempt audits for clients in your industry.
Your code, your IP
Every repo, piece of infrastructure, and document is handed off on day one. No proprietary frameworks, no lock-in.
Idea → Roadmap → Product → Release.
Every engagement runs through the same four-stage pipeline. Predictable by design.
More from Boston.
Other services we ship in Boston, and the same cx strategy & design expertise in other US metros.
Other design & cx work we ship in Boston.
Questions clients ask first.
Your cx strategy & design project in Boston, shipped.
Book a discovery call with an engineer who has shipped cx strategy & design projects for Boston teams. 30 minutes, no deck.